The Soft Skills Gap

The soft skills gap, particularly in critical-thinking skills, is a perennial problem that is widely recognized and discussed yet continues to evade effective solutions. Unfortunately, this gap can lull individuals into rote routines and contribute to groupthink where your teams seek harmonious agreement that lacks open, thoughtful, and useful critique. It doesn’t have to be this way.


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“Cognitive biases affect the most important strategic decisions made by the smartest managers in the best companies.”

McKinsey Quarterly

“Executives recognize the skills gap. They know it’s both real and problematic. But most of their organizations don’t appear to be actively or effectively tackling the issue.”

IBM Institute for Business Value

“Less than 40% percent of employees surveyed and about 50% of senior managers had the skills necessary to make good decisions.”

Harvard Business Review