The soft skills gap, particularly in critical-thinking skills, is a perennial problem that is widely recognized and discussed yet continues to evade effective solutions. Unfortunately, this gap can lull companies and their employees into rote routines that contribute to groupthink where your teams seek harmonious agreement that lacks open, thoughtful, and useful critique. It doesn’t have to be this way.

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“Cognitive biases affect the most important strategic decisions made by the smartest managers in the best companies.”

McKinsey Quarterly

“Executives recognize the skills gap. They know it’s both real and problematic. But most of their organizations don’t appear to be actively or effectively tackling the issue.”

IBM Institute for Business Value

“Less than 40% percent of employees surveyed and about 50% of senior managers had the skills necessary to make good decisions.”

Harvard Business Review


He quickly grasped the big picture goals of our organization and was able to turn our goals into a clear and concise message for the marketplace. …

Bob’s design-thinking to deliver creative solutions is quite remarkable and his delivery is timely with our fast-paced business needs…

Reliable and remains calm through last minute changes and challenging situations from leadership and customers…

Bob’s extensive experience in the medical field made him the ideal mentor …

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